Privacy Policy

Information we collect

We may collect information you provide when you call, text, chat with us, submit a service request, request an estimate, schedule service, receive an invoice or otherwise communicate with Pool Solutions of Palm Beach. This may include:

• Name, telephone number, email address and service address.
• Appointment preferences, service history, equipment details, model and serial numbers, estimates, invoices and payment status.
• Photos, videos, descriptions of pool-equipment problems and other information you choose to provide.
• Gate codes, access instructions and information about pets when needed to safely complete a requested visit.
• Call recordings, transcripts, voicemail and chat content when those features are used and notice or consent is provided as required by law.
• Basic website information such as browser type, device type and pages visited.

How we use information

We use customer information to respond to questions, review service requests, confirm appointments, provide estimates, perform and document work, send service and arrival updates, prepare invoices, support warranties and maintain customer equipment records. We may also use it to improve our website, customer service and AI-assisted receptionist.

We do not sell personal information. We do not use customer phone numbers for unrelated third-party marketing.

Calls, texts and AI-assisted service

When you provide your phone number and request contact, you authorize Pool Solutions of Palm Beach to call or text you about your inquiry, requested service, appointment, estimate, invoice, warranty or related customer-service matter. Calls or messages may be handled with automated or AI-assisted technology. Message and data rates may apply. Message frequency varies.

Consent to receive calls or texts is not a condition of purchase. You may ask us to stop calling, reply STOP to an automated text, or contact us at (561) 268-8033. Reply HELP for assistance.

How information is shared

We may share only the information reasonably necessary with service providers that help us operate the business, such as website hosting, communications, scheduling, invoicing, payment processing and equipment-warranty providers. These providers are expected to use information only to provide their services to us. We may also disclose information when required by law, to protect safety or legal rights, or as part of a business transfer.

Mobile opt-in information and consent are not sold or shared with third parties for their own marketing or promotional purposes.

Security and retention

We use reasonable administrative and technical safeguards intended to protect customer information. No method of electronic storage or transmission can be guaranteed to be completely secure. Access details such as gate codes are treated as private service information and should be used only as needed for the requested visit.

We keep information only as long as reasonably needed for service records, warranties, accounting, legal obligations, dispute resolution and legitimate business operations, then delete or securely dispose of it when appropriate.

Your choices

You may request access to or correction of information you provided, update your communication preferences, or ask us to delete information that we are not legally or operationally required to retain. To make a request, call (561) 268-8033. We may need to verify your identity before completing a request.

Children and external links

Our services are intended for property owners, residents and authorized adults and are not directed to children under 13. Our website may link to manufacturer, warranty, payment or other third-party websites. Their privacy practices are governed by their own policies.

Policy updates and contact

We may update this policy as our services or legal requirements change. The effective date above will show the latest revision. Questions or privacy requests may be directed to Pool Solutions of Palm Beach at (561) 268-8033.